1) Check your spam box for the confirmation advice. Many email service providers have stringent spam filters which may prevent you from receiving confirmation emails. To prevent this from happening in future, simply mark emails from Dendy as safe messages in your email settings.
2) Alternatively, if you've booked your tickets successfully but have not received your email confirmation, you can simply print or write your booking reference number number down and quote this at the box office OR if you have booked using a credit card you can simply bring in the credit card you booked with when picking up your tickets. You do not need your email confirmation to pick up your tickets.
At periods of high traffic, it might take a bit longer for the website to contact the cinema and reserve your seats. Please be patient and do not press refresh while the website is busy contacting the cinema.
There are a number of reasons why you may not be able to select your seats.
1) The cinema may not have allocated seating available.
2) You may be running an older version of Java. Ensure you have the most up to date version of Java installed. The seat selection page requires this software. If you do not have java, a seat will be automatically allocated for your booking.
3) Some browsers are unable to access the java applet and therefore seating cannot be chosen. If you do not have java, a seat will be automatically allocated for your booking.
Navigating the new website
To view session times for a specific film, click on the film title in the NOW SHOWING panel on the left side menu list.
Session times will display under the synopsis - to book tickets, simply click your chosen session time!
To view session times for all films showing in the current week, click the HOME tab which will take you to the homepage where all session times are listed.
To book tickets, simply click your chosen session time!
Click on the Dendy Cinemas logo in the top left page, or the Home icon, next to VISIT US in the top bar.
Hover your mouse over the session time, and auditorium number will display.
Click the link in the black strip at the top of the page to change your preferred cinema.
Ticket prices, transport information and contact details can be found by clicking VISIT US in the top menu bar.
Click the VISIT US option in the toolbar, and then select CONTACT US from the sidebar.
You can join/renew online or at any Dendy Cinema.
To join online, click the JOIN/RENEW option in the sidebar.
Alternatively, click here.
If you join at the cinema, you will be issued a card on the spot.
If you join online, you will be issued a card at the cinema on presentation of your payment receipt.
Replacement cards can be issued at the cinema box office for a fee of $2.
Your free ticket(s) will be automatically loaded onto your membership card when you renew either online or at the box office.
The next time you visit, you'll be able to use your free ticket when your membership card is swiped at the box office.
Unfortunately you cannot redeem free tickets online.
Your free ticket(s) are valid for 2 months from the date of renewal and will expire if not used within this period. Free tickets are not valid for NFT listed films, Premium or Lounge cinemas, special events, festivals, Dendy Arts or for films after 5pm on Saturday. Make the most of your tickets and visit soon with your Club Dendy card to redeem your ticket(s).
Special hint: Films are generally only listed as NFT films for the first week or two after release so make the best use of your free ticket(s) a few weeks after release!
You can update your details online by logging into your account from the Log-in page or by clicking here.
Please note: if it's your first time logging in you will need to create a password.
1) Head to the Account Login page here.
2) Select 'I am a paid Club Dendy member and I need to create a password to log-in'
3) Enter your membership number and surname in the relevant fields and follow the prompts.
If you are experiencing difficulties please double check your membership number has been entered correctly according to the instructions on the log-in page.
To book tickets you will require your membership card, which will be issued at the cinema on your next visit.
Simply visit the cinema box office to pick up your card and purchase your members discounted tickets on the spot.
From this point onward you'll be able to book online using your new membership card details.
You can pick up a Club Dendy frequency card when you next visit the box office.
When you see 4 movies within any 3 month period and have your card stamped, you will receive a free movie ticket to use within that period.
The Dendy frequency card is just another benefit you receive for being part of the club. Check your frequency card for full terms and conditions.
You must use your free ticket within the 3 month period listed on your frequency card. Your ticket will expire if not used within this period.
Free tickets are not valid for NFT films, Premium or Lounge cinemas, special events, festivals and Dendy Arts. Check your frequency card for full terms and conditions.
Please call the Club Dendy Hotline on 1300 300 504.
The cinema will open 10-15 minutes before the start of the first session of the day. It will close 5-10 minutes after the last session ends for the day. Opening times vary from week to week. For session times click here.
A NFT (or 'No Free Tickets') listing on a session means that you are not able to use free ticket passes for this particular session. Free tickets can include (but are not limited to) tickets gained from Club Dendy frequency cards, tickets gained from renewing a Club Dendy membership or complimentary tickets. Free tickets that can not be used for NFT films will be labelled accordingly in the terms and conditions on the ticket itself.
Movie vouchers or gift cards that have been purchased are not 'free tickets' and CAN be used for NFT sessions.
To change your information simply log-in to your account by clicking here.
When you have successfully logged-in you will be able to access and change your account information.
Check your spam box for the confirmation advice. Many email service providers have stringent spam filters which may prevent you from receiving confirmation emails. To prevent this from happening in future, simply mark emails from Dendy as safe messages in your email settings.
On the side of the page is a box called STAY IN THE LOOP. Input your email address here and click the arrow button. This will lead you to the sign up page.
Check your spam box for the Dendy weekly e-newsletter. Many email service providers have stringent spam filters which may prevent you from receiving Dendy emails. To prevent this from happening in future, simply mark emails from Dendy as safe messages in your email settings.
Purchasing tickets in advance guarantees you a seat for each ticket purchased, however, we do not have allocated/or reserve seating policy for all sessions. Highly popular films will generate longer lines as shows sell out quickly. We recommend you arrive 15-20 minutes before start time so you can select your favourite seat.
Please see our Classification Ratings page for detailed information from the Classification Board.
Please use our Contact Form if you have any further questions.
REEL BUBS occurs every Thursday morning. It's the first session of the day for SELECTED FILMS ONLY.
Tickets are available to purchase before your visit but generally there will be seats available on the morning of the screening.
Tickets to Reel Bubs sessions are $10.00 which includes complimentary morning tea ($4 extra for 3D). Children under 5 are free.
The Dendy website will have up to date movie listings. You can also sign up to the e-newsletter to receive weekly REEL BUBS information.
Everyone is welcome at our REEL BUBS sessions. These sessions are designed to make the cinema experience extra-convenient for carers and children however sessions are open to all public.
Night lights are available on request and the sound is monitored so that it is not too loud to startle the babies. It is loud enough that you are able to hear the film over the baby sounds. Other patrons do not mind if your baby cries because at any given time there could be several crying babies. Everyone is in the same situation so they are not bothered by it. Parents are free to get up and walk in the aisles or foyer area with baby.
The films screened for REEL BUBS sessions are new release films of all varieties to suit all tastes.
Strollers will be placed in the foyer, as current cinema fire restrictions do not allow the exit doors to be covered. We recommend you bring a baby capsule rather than a stroller.
Dendy Cinemas does not have an age range for REEL BUBS, however only children under 5 receive free admission.
We do need to fit venue hire screenings into our standard cinema session schedule. We have provided recommended start times on the Group & Hire Options page.
Absolutely! Our state of the art auditoriums can be hired for corporate presentations and product launches. For a reservation and quote, please complete the online Enquiry and Booking form.
Changes to the booking shortly prior to the event date must be approved by the Events Manager, and in some cases may result in forfeiture of deposit.
Although all of our auditoriums are licensed, food and beverage service is limited to our foyer only.
Cinema hires are subject to availability and are generally available from Monday - Thursday.
Whilst we can ensure your event runs smoothly on the day, we do not assist with publicity and promotions for private bookings.
BYO is not permitted at our fully licensed cinemas.
To qualify for group booking rates all tickets must be purchased in one transaction by the organiser.
Group booking hire does not include online ticketing service.
Yes there are. To help us prepare a quote, please complete the online Enquiry and Booking form.