MEMBERSHIP FAQ
Below is a list of our most frequently asked questions. If you don't find the answer you're looking for here, simply contact us.
You can join/renew online or at any Dendy Cinema.
To join online, click the JOIN/RENEW option in the sidebar.
Alternatively, {linkTo:Club-Dendy-How-To-Join}click here.{linkEnd}
If you join at the cinema, you will be issued a card on the spot.
If you join online, you will be issued a card at the cinema on presentation of your payment receipt.
Replacement cards can be issued at the cinema box office for a fee of $2.
Your free ticket(s) will be automatically loaded onto your membership card when you renew either online or at the box office.
The next time you visit, you'll be able to use your free ticket when your membership card is swiped at the box office.
Unfortunately you cannot redeem free tickets online.
Your free ticket(s) are valid for 2 months from the date of renewal and will expire if not used within this period. Free tickets are not valid for NFT listed films, Premium or Lounge cinemas, special events, festivals, Dendy Arts or for films after 5pm on Saturday. Make the most of your tickets and visit soon with your Club Dendy card to redeem your ticket(s).
Special hint: Films are generally only listed as NFT films for the first week or two after release so make the best use of your free ticket(s) a few weeks after release!
You can update your details online by logging into your account from the Log-in page or by {linkTo:Login}clicking here{linkEnd}.
Please note: if it's your first time logging in you will need to create a password.
1) Head to the Account Login page {linkTo:Login}here{linkEnd}.
2) Select 'I am a paid Club Dendy member and I need to create a password to log-in'
3) Enter your membership number and surname in the relevant fields and follow the prompts.
If you are experiencing difficulties please double check your membership number has been entered correctly according to the instructions on the log-in page.
To book tickets you will require your membership card, which will be issued at the cinema on your next visit.
Simply visit the cinema box office to pick up your card and purchase your members discounted tickets on the spot.
From this point onward you'll be able to book online using your new membership card details.
You can pick up a Club Dendy frequency card when you next visit the box office.
When you see 4 movies within any 3 month period and have your card stamped, you will receive a free movie ticket to use within that period.
The Dendy frequency card is just another benefit you receive for being part of the club. Check your frequency card for full terms and conditions.
You must use your free ticket within the 3 month period listed on your frequency card. Your ticket will expire if not used within this period.
Free tickets are not valid for NFT films, Premium or Lounge cinemas, special events, festivals and Dendy Arts. Check your frequency card for full terms and conditions.
Please call the Club Dendy Hotline on 1300 300 504.